Collection of information
AIR LIQUIDE only asks for specific types of personal information. In a few areas on our web site, including order fulfillment and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. Unless the requested information is required for order fulfillment, it is completely optional for you to participate, but in accepting the terms and conditions of this web site, you authorize us to collect them. We may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number, as well as other similar personal information that is needed for registration or subscription to our services or offers. The site proposes also to the internet users who subscribe to it, a service called “e-mail alert.” This e-mail contains information to enhance the users experience with the web site and to highlight news events. The system is based on a double “opt in” leading to a first mail to confirm the subscription and a link to unsubscribe to the service. This link will be incorporated in all further mailings as well.
Use of information
AIR LIQUIDE only uses your personal information for specific purposes. The information you provide will be kept confidential and used to support your customer relationship with AIR LIQUIDE and with AIR LIQUIDE’s affiliated companies. AIR LIQUIDE may enhance or merge your information collected at its site with data from its affiliated companies or other third parties for purposes of marketing products or services to you. We may use your personal information to determine the demographics of our users and to distribute statistics and general marketplace information about AIR LIQUIDE. These demographics will always represent aggregate information and never identify a specific user. In addition, we may share personal identifiable information with our affiliates in order for us to better market products and services to you. Also, we may disclose aggregated user information to describe our services and products to current and prospective partners, advertisers, and other third parties and for other lawful purposes, including planning for and implementing advertising or promotional campaigns. Additionally, AIR LIQUIDE and its affiliates may utilize direct mailings to make direct product offers to you. You can opt-out of receiving further marketing from AIR LIQUIDE at any time.
Disclosure of information
AIR LIQUIDE will not disclose your personal information to any outside organization for its use in marketing without your consent. Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization, except as required by law. Your information may be shared with agents or contractors of AIR LIQUIDE and its affiliated companies for the purpose of performing services for AIR LIQUIDE. AIR LIQUIDE may also share information about you with its affiliated companies to better serve your relationship with AIR LIQUIDE and its affiliated companies. AIR LIQUIDE also maintains procedures to allow customers to opt-out of the sharing of information with its affiliates in certain circumstances, and you will be notified if those procedures apply to information gathered through this web site about you.
Internet commerce and security: AIR LIQUIDE is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called Secured Socket Layer (“SSL”) encryption. The SSL server that we utilize encrypts information before sending it to us. In addition, at several points within our site we highlight specific security information by displaying the following symbol:
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. We strive to protect your personal information by implementing these security precautions, but we cannot ensure or warrant the security of any information you transmit to us or from our online products or services. You do so at your own risk. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may always contact a customer service representative over the telephone. Simply utilize our “contact us” feature to select the proper AIR LIQUIDE location.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At AIR LIQUIDE, we utilize “cookies” to help us provide you with a high quality shopping experience. “Cookies” are text information files that your web browser places on your computer when you visit a web site. Such cookies and other devices allow us to store and track information about you. Among other things, such devices allow us to be reminded of who you are and to access your account information, to measure the audience and usage of our pages, allow us to target advertisers and to track visitors to, and business conducted on, the web site, and measure certain traffic patterns in order to customize the content, banner ads, promotions and other advertisements delivered to you. However, please be assured that advertisers that are not affiliated with AIR LIQUIDE will never have access to your individual account information. AIR LIQUIDE has no desire or intent to infringe on your privacy while using the AIR LIQUIDE web site.
Please be aware that other web sites that may be accessed through our web site may collect personally identifiable information about you. The information practices of those third party websites linked to this web site are not covered by this privacy statement.
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, AIR LIQUIDE cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
AIR LIQUIDE reserves the right to modify or supplement this Privacy Statement at any time. Because of this, you should read this Privacy Statement every time you access AIR LIQUIDE web sites. All modifications or supplements to this Privacy Statement are effective when posted on the web site.
Web site is published by: Air Liquide Advanced Technologies U.S., LLC | 9807 Katy Freeway, Houston, Texas 77024
Head office address: Air Liquide | 75 Quai d’Orsay 75321 Paris | Cedex 07
Web site master: Cassandra Franceschini | 713-402-2153
Hosting: BrightBox Inc. | 10330 Lake Rd., Suite X, Houston, TX 77070